Contact Us

CONTACT US

We're here to provide peace of mind on your journey, no matter the distance.

 

Customer Service

Have a question about your bag, need to check on your order or just want to know more about Pacsafe? We’re here to help. Whether traveling across the world or across the city, Pacsafe is your best mate on the journey. Just reach out using the form below or email us at ussupport@pacsafe.com. You’ll get a real human who wants to solve problems and see you off on life’s adventure.

  • ussupport@pacsafe.com

Have a return? We’ve got that handled for you. Fill out the form below to request a return. Please note that returns without an official Pacsafe Return Authorization will not be eligible for refund.

For warranty information please see the Warranty Policy page.

Pacsafe Offices

North America

Pacsafe - Outpac Designs Inc
300 Lenora Street
PMB 1672
Seattle, WA
98121


GLOBAL HEADQUARTERS

Outpac Designs Ltd
Cheung Fat Ind. Bldg
Unit 15A, 7-9 Hill Rd
Shek Tong Tsui
Hong Kong

Tel: (852) 3664 8300
Fax: (852) 2572 4466


Emea

Outpac Designs GmbH
Haupstr.48
77736 Zell a.H.
Germany

Tel: (49) 0 7835 4219410
Fax: (49) 0 7835 4219419


China

Outpac Designs (Shenzhen) Ltd
Room 301, 3/F, Block C,
92 Fu Kang Road, Heng Gang Street
Long Gang District, Shenzhen, China

Tel: (86) 755 2860 2233
Fax: (86) 755 2860 2299


GLOBAL SHIPPING: 2-7 BUSINESS DAYS - FREE SHIPPING > HK$299 TO HONG KONG

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