Updated: 4/12/2024

Shipping Information

HOLIDAY GIFTS

PLACE YOUR ORDER BY 12PM HKT ON DEC 19* 

*Please note that delivery before December 25th cannot be guaranteed if the delay is due to unforeseen and uncontrollable circumstances, such as poor weather conditions or carrier-related delays from network congestion.

General

We dispatch orders within 2 working days from Hong Kong. Working days are Monday to Friday and do not include public holidays within Hong Kong.

We deliver worldwide, delivery times and shipping fees will vary depending on destination and package size. This is calculated at checkout.

Unfortunately, we cannot deliver to PO boxes at this time.

Orders may be subject to duties and taxes levied by the customs office of destination country. To simplify the customs clearance process on products shipped by Pacsafe.com, all duties and taxes are calculated by our system and charged at checkout dependent on destination customs policies.

For any inquiries regarding shipping, please contact us here.

International shipping

We use FedEx to deliver all international shipments.

Shipping time is 2-5 working days (Excluding order processing time).

Shipping information for Singapore

Free shipping for orders over USD 50.00

Singapore

Order Value	Shipping Fee
Up to USD 50.00	USD 12.50
USD 50.01-289.99	Free Shipping. Duties & taxes not applicable.
Over USD 289.99	Free Shipping. Duties & taxes applicable.

 

Shipping information for Australia, Malaysia & New Zealand

Australia

Order Value	Shipping Fee
Up to USD 100.00	USD 12.50
USD 100.01-719.99	USD 18.00. Duties & taxes not applicable.
Over USD 719.99	USD 18.00. Duties & taxes applicable.

 

Malaysia

Order Value	Shipping Fee
Up to USD 100.00	USD 12.50. Duties & taxes applicable.
Over USD 100.01	USD 18.00. Duties & taxes applicable.

 

New Zealand

Order Value	Shipping Fee
Up to USD 100.00	USD 12.50
USD 100.01-605.00	USD 18.00. Duties & taxes not applicable.
Over USD 605.01	USD 18.00. Duties & taxes applicable.

For other countries we ship to, the shipping fee will vary depending on shipping destination and the package size.

Shipping Country List:

Asia-Pacific customers

Currently, we ship to 8 countries below and are always hoping to add more.

Australia, Japan, Malaysia, New Zealand, Philippines, Singapore, South Korea, Taiwan

Unfortunately, at this time we currently do not offer shipping to destinations not on this list. If we do not offer shipping at this time, please use the Store Locator to find your nearest store.

Hong Kong & Macau customers

Please visit our Hong Kong website.

Europe customers

Please visit our Europe website.

UK customers

Please visit our UK website.

USA & North/Central/South America customers

Please visit our US website.

You will receive a shipping confirmation email once your order is on its way; simply click on your tracking link in the email to get the up-to-date tracking information.

SHIPPING TERMS & CONDITIONS

Shipping Fee

The shipping fee will vary depending on shipping destination and the package size.

Duties and taxes

Orders to countries outside of Hong Kong may be subject to duties and taxes levied by the customs office of destination country. The order recipient is the importer of record in the destination country and is responsible for all duties and taxes.

To simplify the customs clearance process on products shipped by Pacsafe.com, you will pay for the product, the duties and taxes, and the cross-border delivery in a single checkout on the Pacsafe.com. The total cost is guaranteed - pre-calculated and pre-paid, so you won’t receive any bills from the shipping company or customs.

With respect to each item for which duties and taxes have been pre-calculated, you authorize Pacsafe.com to designate a carrier to act as your direct or indirect representative/agent with the relevant customs and tax authorities in the destination country, to clear your merchandise, process and remit your duties and taxes for such item.

We recommend checking with your local customs office for more information in case you have any question about duties and taxes.

Order processing

Orders received after 12 pm Hong Kong Time will be processed the next working day. Working days are Monday to Friday and do not include public holidays within Hong Kong. Please allow extra time for your order to be processed after public holidays and during busy periods.

Delivery

There may be times where we will need additional information from you to clear your shipment through customs. Please ensure your information in checkout is accurate and customs can reach you during the delivery window.

Free Shipping

Our free shipping offer only applies to eligible countries and single orders which meet the minimum purchase amount. Duties and taxes don't contribute to the minimum purchase amount.

Canceling items or changing your shipping address might affect your order's free shipping eligibility.

If Pacsafe.com is responsible for the item cancellation due to stock issues, the free shipping offer will still apply to the remaining items.

Pacsafe.com reserves the right to offer and discontinue the free shipping offer to any country at any time.