Thank you for sharing your experience, and for taking your Pacsafe bag on so many journeys. We’re glad it continues to perform well, and we appreciate you flagging the issue with the metal hardware.
The green residue you’re seeing is most likely verdigris (copper-based oxidation), which can develop when metal components are exposed to sea air, salt spray, or splashes. Even brief contact with saltwater or salty humidity can leave microscopic salt deposits on the metal. These deposits attract moisture, accelerating corrosion and causing the greenish film to form over time.
How to clean it gently:
Wipe away salt residues first: Lightly dampen a soft cloth with fresh water and wipe the metal to remove surface salt. Pat dry thoroughly.
Treat the verdigris: Use a soft cloth with a mild solution (e.g., white vinegar diluted 1:1 with water) and gently rub the affected area. Avoid soaking or letting liquid pool near fabric.
Rinse & dry: Wipe with a cloth lightly dampened with clean water to remove any cleaner residue. Dry completely.
Optional protection: Apply a thin layer of neutral wax (e.g., microcrystalline wax) or a metal-safe anti-corrosion spray to the hardware, following product instructions. Buff lightly to create a protective barrier.
If you have any further questions or need additional help, please don’t hesitate to reach out. We are always happy to assist.
